Waltham, Massachusetts, May 10, 2015, NWN announced today that NCare is the winner of the coveted Zenoss Best In Class MSP Award at the Zenoss conference in Austin. Other award winners include HBO, Carnegie Mellon, Orbitz, Charles Schwab, Fidelity Information Systems, BBC, Turner Media, Toshiba, NetApp, Accenture, Rackspace, and Sungard. Zenoss is the global leader in delivering the quickest and most precise insight into potentially affected services so the problems can be fixed before the business and users are impacted. Users know more and are able to act faster than they could with device-centric unified monitoring tools, and without the rigidness and hefty price tag of “Big 4” legacy monitoring frameworks. Easy to know what events are putting critical services at risk, and now it is easy to have the right context and information to act faster to resolve the prioritized problems before services are impacted.
NWN’s NCare team is always on call, ready to troubleshoot and resolve critical system issues quickly and efficiently from their US-based Command Center. They typically respond faster than internal staff, with no after-hours disruption. For more than a decade, their network operations center has served hundreds of client organizations, managing thousands of devices throughout the US. NWN offers a full suite of Managed Care services, including: Cisco Collaboration Management and Support Services, Desktop Support Services, Proactive Server/Network/Application Monitoring Services, Off-Hours Server Patching Services, Incident-Based Phone Support. Managed Security Services, and On-Site Staff Augmentation Services. Congratulations to the entire NCare team.