Solutions

Experience Management Platform

Integrating systems reporting with advanced analytics, from core to cloud, to make sure you receive the maximum value from all of our offerings.

Ultimate Visibility, Reporting and Control 

Organizations need a

Collaboration Solution That is Easy to Use.

The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. With more than 25 years delivering integrated solutions that dramatically simplify technology usage for our 1,300 customers across the commercial, enterprise and public sector landscape, we address your unique needs by improving operational efficiency and productivity, while helping manage business risk with a predictable cost model.

Integrated managed and adoption services
delivering your customers with a

 Better User Experience Across All Cloud Options.

Customer Service Desk

Customer Success Center

Technology Command Center

Technology Command
Center

Reporting and Advanced Analytics

Reporting and Advanced
Analytics

Interactive Knowledge Base

Interactive
Knowledge Base

Our internal support team needed assistance in supporting doctors and nurses to keep up with the demand of our dialysis products and services. NWN’s EMP helped us improve our resolution time by 500%. It also reduced our operational costs by re-allocating resources to higher value activities and improved the patient experience.

Fortune 100 Healthcare Company

Discover other

Solutions.

NWN Unified Communications

Organizations need a collaboration solution that is simple and easy to use and maintain, secure, reliable and scalable across distributed locations. One that embraces true mobility and allows for a seamless transition between work styles.

NWN Contact Center

The provision of quality customer success center is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented and communicated plan.