Solutions

Contact Center

Eliminating complexity and helping you go above and beyond for your customers.

Exceed Customer Expectations.

NWN helps you go above and beyond

For Your Customers.

Any organization’s goal is to reach 100% customer satisfaction while controlling costs, exceeding customers’ expectations and keeping up with the increasingly complex technological landscape. Organizations need an integrated solution provider to help them navigate across all channels of communication that can leverage knowledge and data to deliver the right information to customers quickly. NWN takes on the complexity of building the right platform for you, helping you go above and beyond for your customers with our easy-to-use contact center solution.

Enhance Your Customer Experience

with our contact center solution

Enhanced Data-Directed Routing

Self Service Options
and Adoption

Omni-Channel Routing

Detailed Reporting
and Analytics

Download the Solution Brief

An intelligent contact center customer experience platform allows you to provide a seamless experience to your customers through a flexible, scalable, reliable platform while providing you with the analytics to manage your day-to-day operations. NWN’s experts, with decades of experience working across multiple industries, understand your business use cases, best practices, and how to design the ideal customer experience to deliver high customer satisfaction KPIs and business outcomes.

NWN's knowledge level and personal approach is different from our past experience with consultants. They have come in, spent a couple of days with us, and then generated a white paper. NWN spent real time with us, interviewing stakeholders and getting to know our business. Their personal, hands-on approach has enabled us to fully leverage the tools we need to proactively manage our business. With NWN's help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.

Brad King
Manager of information systems
Gresham, Smith and Partners

The board wanted the safety of e911 tied into the campus communications system. We've already demonstrated that with our emergency dispatch team. In addition, the NWN support team has been superb. None of the normal teething problems that occur in an implementation like this have touched our end users; they are thrilled. This project changes the [communications] foundation. We are already planning for instant messaging and video conferencing. We'll save the time and cost of people in offices and classrooms traveling from school to school. It's exciting to see the possibilities emerge.

Tony Baldwin
Director of Technology Services
Anderson Union High School District in California

Discover other

Solutions.

NWN Unified Communications

Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.

NWN Security

NWN allows a customer to understand the scope of an incident (size of impact, resources impact, value of impacted resources) so an organization can respond effectively and efficiently. NWN’s security metrics and analytics provide key insights that customers need to understand the nature of a given risk along with the appropriate resources (Managed and Professional Delivery Services) to respond effectively and efficiently.