Services

Managed Services.
Delivered.

True 24x7 partnership.

Customer Success: The Heartbeat of NWN

Jack Lodge, our EVP of customer success, elaborates on how our solutions engineers design and deliver professional services engagements around our Solution-as-a-Service approach. We have the technical, relationship, and project management expertise that wraps the execution of all the offerings to deliver value to your organization.

Innovation Adoption

NWN’s integrated solutions portfolio maximizes the value of your technology investments while simultaneously eliminating excessive costs and complexities associated with adopting new technologies. We offer a simple to consume subscription-based model that bundles infrastructure, professional and lifecycle management services to guarantee a consistent user experience that is enriched by powerful analytics and data. All of this is delivered through the NWN Experience Management Platform in a predictable cost model.

Frictionless Managed Services

Whether you are using some or all of our Solution-as-a-Service offerings, our technology command center is always on, ready to troubleshoot and resolve critical issues quickly and efficiently for our US-based customers. From simple requests to complex challenges, the technology command center is staffed with engineers who have the technical expertise and customer focus to deliver what you need. For more than a decade, this center has managed thousands of devices for hundreds of client organizations across the nation.

Customer Service Desk

Superior Support Experience

The NWN Experience Management Platform provides all the support you need, when you need it. Our omnichannel approach to customer support lets you initiate a request, log a ticket, access self-help / self-service, or review your performance dashboard your way. Our EMP ensures that requests and requirements are fulfilled quickly, seamlessly, and consistently across your entire portfolio of integrated solutions. 

Aligned Professional Services

Aligned Professional Services

Technology changes fast, and you need a partner who can help you navigate those changes faster. NWN’s professional services team has the expertise and experience across technologies and solutions to keep your business running at full speed. From assessment and design to installation and lifecycle management services, NWN helps you navigate the technology adoption curve, ensuring you receive maximum value from your technology investments.

Delivery models aligned 
to your strategy

No matter where you are in your technology adoption curve, NWN has you covered with flexible delivery models that allow you to consume our portfolio of integrated solutions in the way that you choose. Whether on-premises, hosted or cloud-based, NWN’s simple subscription-based model makes it easy to match a delivery model to the needs of your business, all in a predictable cost model.

Discover our

Solutions.

NWN Experience Management Platform

Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting.

NWN Contact Center

The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented and communicated plan.