Website Documents

General Information


Master Services Agreement

Non-disclosure Agreement

Assumptions & Customer Requirements

Service Level Agreements

  • +Support Levels

Terms Specific to Solution

  • End of Life
  • Survival

Service Descriptions

Software Ownership

Use Policies

  • Acceptable
  • Emergency Services (Phone)
  • Porting/Number Policy

Data Protections


End User Agreement Licenses

End User Services related to Cisco/HPI/AWS

SIP E911

Telecomm Fees

  • Federal Universal Service Recovery Fee
  • Emergency 911 Service Fee
  • Compliance & Adminstrative Cost Recovery Fee
  • 911 Fee
  • State & Local Taxes

Vendor Term & Conditions

Vendor Code of Conduct