Texas DIR Telecommunications Contract

Open, Scalable, and Easy to Procure and Deploy

NWN has been awarded a 2 year contract with the State of Texas, Local Government and Higher Education within Texas via The Department of Information Resources (DIR) providing Telecommunication Managed Services, Hosted Contact Center and Integrated Voice Response Services.

NWN’s hosted communication delivers a broad range of communications solutions via a hosted subscription based model including the IT Infrastructure and support services. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.


NWNComm’s hosted delivery model creates an opportunity for public sector organizations to have their unified communications managed and collaborate together across NWN’s highly secure communication platform. The benefits of deploying NWN’s hosted communication solution include:

  • Best-In-Class-Support: NWN proactively manages and monitors the solution 24 x 7, ensuring uptime, performance and capacity, allowing your organization’s IT staff to focus on projects that are core to the business.
  • Flexible and scalable architecture: Add new users, features, and locations quickly.
  • Budget efficiency: Predictable monthly fees eliminating costly up front expenditures.

NWN Contacts

    To place an order or to speak with an NWN DIR team member, please call or e-mail our DIR Team: 281-506-1100, htx-dir-sales@nwnit.com

    Using Appendix C DIR Sample SOW, Customer and Vendor work to draft scope and requirements based on end-user needs

    •  Vendor submits the negotiated SOW to DIR for approval prior to signing by the parties
    •  After DIR approves the SOW, the agreement (SOW) is signed by Vendor and Customer, and work begins

  • Shannon Ludwig
  • Senior Vice President, Sales – South
  • Chris Joslin
  • National Customer Contracts Manager
  • Office: 916-596-4764