Advice from a frustrated help desk technician.
By some means, someplace, somebody got the bright idea that organizations should replace their computers in stages—one third in year one, one third in year two, and the final third in year three. The rationale is that you can spread the cost out over time, and everything stays on a rotating cycle.
This is completely obsolete today.
Why This Approach Will Always Cause More Harm Than Good
With a three-year replacement cycle, your company is going to be a hodgepodge of equipment at any one point in time. For instance, you could be looking at three different versions of hardware, three different versions of Office, and three different versions of Windows.
This kind of computer environment is not going to be easy to support, and will lead to out of control costs. With 71% of data breaches entering through the endpoint you will always be at least three years behind security enhancements being developed in the hardware. Doesn’t this seem a little risky in today’s day and age?
Software packages might not work smoothly on each of your platforms. A non-standard environment will make compatibility an issue, and might impact the productivity benefits you would otherwise gain.
Knowledge sharing can be a powerful means of enhancing your team’s efficiency, but it will be difficult for people to share tips and tricks with one another if they only apply to one third of the computer models you have. This can also translate to a costly learning curve each time you shuffle your machines around.
Solutions to your computer issues are much more valuable when they can be replicated across your entire workforce. If, for example, you found that adding random access memory cures slow performance, you’d have a quick and reliable fix to roll out to anyone who needed it.
With a non-standard setup, your support team is going to have to establish, document, and juggle different solutions for different machines. A good resource will handle this, but it will add time to your resolution and to your monthly bill. To control costs and provide an optimal digital environment, sometimes it’s best to go all in.
Why Wait? Get Up to Date
So when it comes to replacing end user devices, there’s no excuse for waiting around. A drawn out process just leads to more headaches when you realize that you haven’t really solved your problems and your up-to-date workspace is always just out of reach.
The best approach is to just update everything at once. It helps control costs and drastically reduce support issues. Security, compatibility and performance problems are much easier to resolve within a unified environment. Now is the time to move away from the delayed approach and take a direct route to technology replacement.
If you’re looking to initiate your refresh cycle and would like to know more about important factors and costs to consider, sign up for a free assessment from NWN.