What to Expect When Your Phone System is Obsolete
You may be reading the signs. Your current phone technology has been in use for a while now. The need to make updates and fixes is happening more frequently, and you’re starting to realize that the features you are limited to are not exactly cutting edge.
It may also be the case that finding support for your system is also becoming a bit of a hassle, and you’re tied up solving business communication problems more and more these days. Before long the worst happens – your provider announces the End of Life of the product you’ve relied upon for years.
So, what happens next?
Embracing the Reality of End of Life
There’s a few things you should know come with any end of life announcement. First off, your product will no longer be available after the end of sale date. This means you will no longer be able to order new or replacement phones for your old system. So if you’re trying to expand your business, or if your hardware breaks down—which is common with aging systems—the solution to your problem may be complicated.
Furthermore, your system will no longer be updated after the end of maintenance release date. In other words, the vendor will no longer provide software releases or bug fixes. The implications of this are a big deal.
If you choose to stick it out with obsolete technology, your system will be more vulnerable to security threats. This is primarily because the vendor will drop development, repair, maintenance, and testing of the product which leaves you to solve all security issues on your own, without any new patches or bug fixes from the developer.
Expect a discontinuation of support for your system, occurring shortly after the end of life announcement. At most, you may have a few years until your maintenance contract runs out, but after that, you will most likely not be able to renew the maintenance agreement.
The bottom line—you will no longer have somebody to call when something goes wrong. This can set you back and ultimately lead to spending premium rates as the price for support from experienced technicians skyrockets. Don’t get caught with obsolescence issues!
Here’s What to Do if Your Phone System is Approaching End of Life
The first thing you should do is check the specifics of what will no longer be available. Typically, along with the end of life announcement, the vendor will list the products and services that will discontinue and the dates they will no longer be available. Be sure to check this list to see how and when your specific product will be affected. Knowing these details is essential for planning your course of action.
Next on the game plan is to start looking for alternatives. Your vendor may specify the next generation replacement, and that may work, or you might want to take the opportunity to evaluate your business communications solution.
If it’s been awhile since you’ve done this, you might want to consider the possibility of a technology assessment to determine if there’s a better way to meet your business needs with communications. Cloud communications is a great option for companies looking to consolidate costs and expand the features available to their organization. You can learn more about the benefits and features of cloud communications by reading some of our previous posts.
How ever you solve the problem of aging phone systems, the key is to get started as soon as you can. These projects can tend to take time. You want to be ahead of the curve so you don’t run into challenges that could disrupt your workflows. Be proactive, and you will make the transition with as little friction as possible.