Dealing with Common Objections to Cloud Communications

While the cloud model is gaining popularity as a business communications solution, there remain a number of key objections that can postpone or disrupt cloud migration. Some of the common objections revolve around uncertainties related to cost, time and the scope of implementing a cloud-based solution. When making the decision to upgrade, it’s helpful to weed out some of the misconceptions floating around. So here are a few of the big ones.

1)  Migrating to cloud communications will be too expensive and time consuming

Many IT managers and CIOs are afraid of the costs of moving to the cloud. However, one of the primary reasons many companies end up making the move is because it can actually save time and money in the long-run. IT personnel spend so much of their time maintaining legacy systems and fixing problems that the minimal CapEx and labor required to implement a cloud solution is usually justified by the resulting productivity increase alone.

And with continuous access to new product updates and features, companies that implement cloud communications often open the door to new cost efficiencies as well. Instead of managing costly hardware and software upgrades, cloud subscribers benefit from a consistent stream of automatic upgrades managed by the cloud provider.

2)  A cloud migration is primarily a phone system upgrade

While cloud solutions are often promoted as phone system enhancements, many cloud offerings are designed as complete unified communications solutions. Features include voice and voicemail, web conferencing, instant messaging, presence, and real-time video, all enabled within the cloud environment.

What most companies don’t realize is that they can access all the features of their old phone system in addition to a whole host of new and improved features, such as soft-phone capabilities and video sharing. With the wide range of features provided through the cloud, employees are able to connect freely and collaborate instantly through various modalities even from remote locations.

3)  Cloud is less secure than traditional and on premise phone systems

While moving to a cloud environment is often associated with loss of control, it is rarely noted that cloud communications can be more secure than traditional phone systems. Many of the older and end-of-life products lack the security updates and bug fixes to provide continuous security in today’s cyber world.

On the other hand, most cloud systems are monitored 24/7 for threats, and secured by automatically renewing updates and patches. With the sophisticated nature of modern cybersecurity threats, older technology may be susceptible to increasing vulnerabilities. And in certain industries where compliance is an issue, such as government and healthcare, a technology upgrade may become mandatory solely on the basis of improving security.

Understanding these common misconceptions about cloud communications and how they are resolved can build a strong case for upgrading your business communications. To see why other companies are making the move to cloud, download our 2016 survey of Unified Communications.

Read More 2016 Communications and Collaboration Survey Results


By | 2017-09-19T13:35:11+00:00 December 6th, 2016|Collaboration Technology, Unified Communications|0 Comments