About us

Contracts

At NWN, we are unwavering in our commitment to our customers’ success.

We work hard every day to apply our vast technical expertise to simplify the complexity of technology and to deliver real-time, real-world solutions to optimize the performance, security, and reliability of your IT operations so you can focus on what you know best: your business. Our national contracts are competitively bid and easy to use.

CALNET3

     

Product Catalogs

Subcategory 1.2

Multiprotocol Label Switching (MPLS) Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony

Network based MPLS data services where the switching equipment is owned and maintained by the Contractor; Converged VoIP services where the end user LAN is utilized and VoIP traffic is converged with data traffic via an MPLS access circuit.

View Subcategory 1.2 Product Catalog

 

Subcategory 2.0

Network Based Web Conferencing

Fully Managed Web based Conferencing Service that provides the ability to communicate using instant messaging, voice, video and desktop collaboration.

View Subcategory 2.0 Product Catalog

 

Subcategory 6.1

Hosted IVR/ACD Services

Hosted IVR/ACD is a fully managed offering that provides cloud-based Unified Communications and Collaboration Applications that are delivered within a highly secure, cloud-ready, virtualized platform under a centralized management system.

View Subcategory 6.1 Product Catalog

 

Customer Assistance

NWN CALNET 3 Sales Support

Email: CALNET3-Sales@nwnit.com
Phone: 855-548-2200, option 1

User Instructions

Service Level Agreements (SLAs)

Subcategory 1.2

Multiprotocol Label Switching (MPLS), Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony

View Subcategory 1.2 SLA’s

 

Subcategory 2.0

Network Based Web Conferencing

View Subcategory 2.0 SLA’s

 

Subcategory 6.1

Hosted IVR/ACD Services

View Subcategory 6.1 SLA’s

 

Customer Assistance

NWN CALNET 3 Support

Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3

 

NWN’s Escalation Process

Customer Escalation Process

Billing & Invoicing

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Log on for the Billing and Invoicing Portal

 

Customer Assistance

NWN CALNET 3 Support

Email: CALNET3-Billing@nwnit.com
Phone: 855-548-2200, option 4

 

CALNET 3 Contract Management Organization (CMO)

Email: CALNET3BillingandInvoicing@state.ca.gov

 

NWN’s Escalation Process

Escalation Process

Contracts and Amendments

View CALNET Contracts

User Instructions

View User Instructions

Contact List

View Contact List

Customer Escalation Process

View Customer Escalation Process

Taxes, Fees, Surcharges and Surcredits

View Taxes, Fees, Surcharges and Surcredits

Trouble Ticket and Reporting Tool

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Log on for trouble ticket and reporting

 

Customer Assistance

NWN CALNET 3 Support

Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3

CALNET 3 Contract Management Organization (CMO)

Email: CALNET3BillingandInvoicing@state.ca.gov

 

NWN’s Escalation Process

Escalation Process

Open, Scalable, and Easy to Procure and Deploy

The State of California Department of Technology Services has awarded NWN Corporation a CALNET 3 contract for Subcategory 1.2 – MPLS VPN and Converged VoIP. The CALNET 3 Contract provides a Converged VoIP that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device service model to public entities throughout the State.

Converged VoIP delivers a broad range of communications solutions via a hosted and flexible pay-by-the-device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.

Benefits

The NWNComm hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaboration together across NWN’s environment. The benefits of deploying Converged VoIP include:

  • Pay as you use: Purchase collaboration services as needed and pay one predictable monthly payment
  • Increased service and support levels: NWN proactively manages and monitors the solution 24×7, allowing your organization’s IT staff to focus on projects that are core to its business
  • Scalable architecture: Add new users, features and locations quickly
  • Operational expense: Hosted collaboration converts capital expenses into a predictable operational expense
  • ERate P1 service: The NWNComm hosted service qualifies for P1 funded ERate funding.
  • Productivity advantage: Provide seamless collaboration tools for your employees to work as an efficient team

Questions? Contact your dedicated NWN CALNET 3 team: Toll Free 855-548-2200.

South Carolina Telecom
California Contracts
North Carolina Contracts