Waltham, Massachusetts, June 30, 2017, NWN Corporation and Kurmi are pleased to announce
that NWN Corporation has selected Kurmi Service Provider Suite to operate NWNComm, its Cisco
HCS based UCaaS offering, replacing CUCDM. This choice occurs in the context of Cisco HCS
Open Architecture, allowing HCS Partners to implement the right domain manager that best fits their
needs when requiring additional features and customization beyond what CUCDM product offers.
NWN helps its customers solve business problems with proven, relevant IT solutions and services,
with a focus on public sector and mid-market enterprises in the North American market. With over
625 skilled employees, the company offers the depth and knowledge of a large IT solutions
provider, coupled with the personal service of a neighborhood firm. NWN is a Cisco Gold Partner
and has been awarded Cisco’s Highest Honor for more than 14 years.
With Kurmi technology, NWN will be able to address the key challenges of the Unified
Communications market in terms of flexibility, customer’s deployment, day-to-day operations and
user experience. More specifically:
• A single operations management platform to automate the entire life cycle of their clients from
onboarding to end-users provisioning and day-to-day administration.
• A modern and proven software architecture delivering high performances while scaling their
• Flexibility to easily design new UC&CC packages and to integrate new services along the way
(Spark Hybrid, Shared Architecture).
• Straightforward user-friendly administration/self-care portals to enable their customer’s
administrators and end-users to perform MACDs in full autonomy.
• Advanced role based access control features to delegate MACD’s to customer’s local
administrators, closed to the teams they manage for their UC services, with no compromise on
“As we look to the future, we continue to see NWNComm as a major growth area. Therefore we
needed a technology platform that could scale with us. Kurmi is a solution that we believe will
enable us to continue to gain operational efficiencies as we grow this business as well as a better
user experience for our customers. In addition, Kurmi provides the flexibility for us to extend our
platform to additional offerings as our customers look to move more capabilities to the cloud and
manage multiple cloud offerings.” says Skip Tappen, CEO of NWN Corporation.
“Customer focus and operational excellence has always been in the DNA of NWN. So they have
perfectly understood that streamlining customer onboarding and day-to-day operations, as well as
offering a “consumer grade” user experience to their clients will be key differentiators for their
UCaaS offers, especially as the market is moving to the Cloud at an increased speed. We are
excited that an HCS Partner with such expertise in Cisco UC products has chosen Kurmi to replace
CUCDM. It is a first foothold for us in the North American service providers market, after major HCS
references in Europe and APAC.”, said Pascal Moindrot, COO, Kurmi Software.
About NWN Corporation:
NWN is headquartered in Waltham, MA serving customers from its 14 locations across the United
States. NWN provides cloud, on premise and hybrid technology solutions to its customers
depending on their individual business problems. NWN’s NCare Managed IT Services and
NWNcomm Cloud Collaboration Solutions are nationally recognized by partners and independent
firms as best in class. NWN offers solutions for unified communications, data center, networking,
security and end user computing. One of NWN’s unique values to its customers is to provide local
sales and engineering services with the depth and strength of a national IT solutions company with
Find out more about NWN Corporation at www.nwnit.com
About Kurmi Software:
Kurmi Software provides an operations management and migration platform for Enterprise
Communications infrastructures that automates user provisioning and day-to-day administration.
Kurmi has developed built-in connectors with the leading Unified Communications and Contact
Center vendors (Cisco, Microsoft, Alcatel, Genesys, Avaya) and enables enterprises and service
providers to benefit from a single point of control to streamline the management of their
With advanced automation and integration capabilities, Kurmi delivers strong reduction of
operations costs while offering a “consumer grade” experience to UC administrators and end users.
Headquartered in Paris, France, with offices in the United States, Canada and Germany, Kurmi
Software helps in managing more than 2 million users worldwide with its technology.
For complete information on Kurmi Software, please visit: http://www.kurmi-software.com/en/