Communication Solutions

Communication solutions allow end users to connect their way– where, when, and how they want, without limits. Collaboration services include voice and video communications, and other applications such as instant messaging, presence, and video conferencing solutions. We also offer contact center solutions, including the telephony and the applications to manage incoming and outgoing calls. In addition, our on-premise and cloud communication solutions include all the professional services involved in design, implementation, integration, and cultural adoption. NWN provides you with the best tools to connect your users with their colleagues inside and outside the organization.

Components of our hosted collaboration solution include:

  • IP Communications: IP-PBX call control functionality for VoIP and video telephony, using the Cisco collaboration solution, Unified Communications Manager.
  • Voice and Integrated Messaging: Voicemail and integrated messaging using the Cisco video platform Unity Connection.
  • Presence and Instant Messaging: Enterprise-level presence and instant messaging using Cisco Unified Presence or Microsoft Lync.
  • Mobility and Client Desktop Applications: Mobility capabilities and mobile applications through Cisco’s suite of mobility applications.
  • Email: Microsoft solutions including Office, active directory, and Windows migration.
  • Cisco Contact Center: A robust customer-care offering that provides intelligent call routing and extensive contact center agent functions.
  • Video, Web and Audio Conferencing: Cisco’s web, audio and video conferencing solutions are available as add-on services.

Partnership with Cisco

NWN, a Cisco Gold Partner, offers a comprehensive Unified Communications portfolio of robust, flexible, full-service communications solutions that integrate email, voice, video, faxing, and instant messaging into one unified source accessible from a variety of different devices. As a National Cisco Gold Partner, NWN offers highly-experienced, Cisco-certified engineers and the most complete Cisco solutions available. NWN is one of only a select few US-based partners that has earned all of the following: Gold Certified Partner, Master Unified Communications, Master Cloud Builder, Master Managed Services, Customer Satisfaction Excellence certification, and Advanced Data Center Networking Infrastructure. NWN is on the CPEE Advisory Board. NWN is the only non-telco to offer a Cisco-certified hosted telephony and collaboration solution.

Partnership with Microsoft

NWN, a long-standing Microsoft partner with extensive credentials, offers the complete range of Microsoft collaboration solutions. These include hosted and on-premise email active directory and instant messaging. We integrate these into one unified communication platform. NWN’s engineers are credentialed and experienced; NWN is on the Microsoft Executive Advisory Board. Contact us to learn more about how our VoIP implementation and hosted collaboration solutions can help your business.