NWN Communications provides a powerful, cloud-based platform to seamlessly manage all of your communications. Utilizing Cisco and EMC for Unified Communications as a Service (UCaas), we integrate essential capabilities with a wide array of third party applications to organize your communications and make them easy to use and easy to manage. Today’s business world requires a strong communications plan. Work with a partner who will help implement and manage your communications.
Unified Communications as a Service
Today’s business communications environment is non-stop. Users expect to be connected at all times with a variety of collaboration tools. UCaaS seamlessly integrates all of the major functions including email, voice, video, presence, and instant messaging into one consistent user experience supported by a team of reliable and experienced engineers.
Contact Center as a Service
A company’s contact or call center is often the first point of communication with the outside world. Therefore, it is critical to leave a good first impression. Endless forwarding from person to person can be frustrating, but it can also be eliminated with precision routing. That’s exactly the kind of customer-satisfaction capability that is built into our CCaaS offering.
Video as a Service
As communications continue to evolve, video plays a central role in facilitating live collaboration. With the use of high definition video conferencing, staff members and teams can work together from different locations to solve business problems and complete projects. NWN’s hosted VaaS provides the tools for peak performance in enterprise collaboration.
For advanced services such as Voice over Internet Protocol (VoIP) telephony, NWN offer competitive domestic and international communications options from leading vendors. Services include MPLS with a dedicated connection and guaranteed service quality, SIP trunking as an alternative to traditional PRI’s with scalable call paths, and Internet access with various speed options up to 1 Gig. All circuit offerings are bundled with 24×7 NCare managed services.
One of the simplest and most efficient ways for team members to collaborate remotely is to connect via web conference. Not only does it provide the ability to conduct conference calls and training webinars, it also facilitates teamwork by allowing colleagues to share documents and conduct impromptu brainstorming. Utiliza web conferencing to harness all your organization’s horesepower.