NWN Communications is a cloud-based Cisco and EMC powered unified communications as a service platform, which includes hosted voice, hosted video, web conferencing, telecom, and contact-center-as-a-service. NWN integrates these essential capabilities, along with a wide array of third party applications, into one easy-to-use and easy-to-manage solution. Based on Cisco-validated designs and technology, NWN Communications offers unmatched performance and SLAs to create effective call center solutions for your business.
NWN has offered hosted voice solutions for years. Our customers range from small and mid-sized businesses to large enterprises, from school systems to state and local governments, from banks to manufacturing firms. NWN has developed an integrated voice solution that is easy to buy, easy to implement and easy to scale. It is the best voice solution in the industry.
NWN provides competitive domestic and international communications options as a reseller for industry leading vendors. These services include: MPLS, SIP Trunking, and Internet access.
Contact Center as a Service (CCaaS)
Excellent customer service is the cornerstone of many organizations, and a company’s contact or call center often create that critical first impression. NWN’s Contact Center as a Service (CCaaS) solution ensures the highest level of customer satisfaction through advanced functionality, reliable performance and predictable costs.
- Getting it right the first time is key—many people don’t want to be forwarded from person to person, wasting time and increasing frustrations. CCaaS avoids this with precision routing to the right expert, including any experts working remotely.
- An engaging customer experience is essential to drive satisfaction and comes in predictable monthly subscriptions that scale for high-volume periods.
With the ability to host either Cisco Contact Center Enterprise (UCCE) or Express (UCCX), NWN provides a service option that is exactly right for your business.
If the goal is communication, hosted video is increasingly the answer. Whether in business, educational or social lives, organizations are seeing exponential growth in their use of video. NWN has invested and built a High Definition (HD) video infrastructure (Cisco Telepresence) which supports a wide range of experiences, from desktops and small meeting rooms to conference rooms and board rooms. Our architecture allows you to integrate your business’ BYOD program into a world class service offering. Improve your meeting effectiveness while you save time and money with NWN’s cloud-based Video Conferencing as a Service (VCaaS).
For most organizations, teaming is central to success. Educators, public servants, and business people need to collaborate from different locations and use different devices. NWN has integrated Cisco Web conferencing into our NWN communications platform. This gives you the ability to conduct conference calls and training webinars, share documents and brainstorm remotely. The result? You will leverage all of your organization’s horsepower.