Click here for entire article.

SYNOPSIS:

Workers Credit Union
     Fitchburg, Massachusetts
     220 employees

Industry - Financial

Challenge
     Failing phone system affecting day-to-day business operations
     Complex needs for full-service call center

Solution
     Cisco Unified Contact Center Express
     Cisco Unified IP phones

Results
     Members easily reach the right person the first time
     Accurate call center reporting allows for improved allocation of staff resources