NWN Carousel to Accelerate Growth & Innovation in Partnership with American Securities
Where Experience Meets Innovation
AI-Driven Cloud Communications to Elevate the Customer + Employee Experience.
Covetrus & NWN Carousel Improve CX through a Unified Contact Center Solution
Driving better outcomes across the veterinary industry!
NWN Carousel Powers Innovative Park in Cary, NC
Providing next-generation technology to enhance the digital experience.
Experience & Collaboration Center
Intelligent Workspace Showcasing Award-Winning Integrated Cloud Communications
Modern Work Thought Leadership Summit
Back-to-office investments with better security & collaboration!
City of Baltimore & NWN Carousel reach $6.5M public safety deal
Revolutionizing emergency response with text-to-language translation & geo-mapping!
New Balance
& NWN Carousel create a
world-class training facility
See cutting edge networking and security deployed at the TRACK.
Striving to be an Employer of Choice
Recognized for leadership, happiness, career growth & more!
Empowering Innovative Organizations
Experience Management Platform
Managing the modern workplace through performance monitoring, proactive management, and meaningful insights.
Devices
PC procurement, configuration, deployment and support delivered as-a-service.
Visual Collaboration & Workspace
Design and consultation for integrated video systems, endpoints, and meeting rooms.
Contact Center
Design, deployment, and support of cloud contact centers.
Unified Communications
Supports devices, applications, and platforms for an optimal hybrid work experience.
Intelligent Infrastructure
Full lifecycle solutions for network infrastructure operations.
Security
Best-of-breed security architecture to ensure compliance in a hybrid environment.
A National Powerhouse Driving Innovation
Trusted by 5,000+ organizations including industry-leading public sector and commercial enterprises.
“Couldn’t be more happy with what we’re doing and where we’re going.”
Jake Johnson, Deputy Director, Information Technology
CA Dept of Rehabilitation
Our Solution
The California Dept of Rehabilitation, together with NWN Carousel’s Visual Collaboration, Unified Communications, Networking, Devices and EMP offerings, provides specialized accessibility IT products to disabled workers in order to use technology effectively.
Results
We are working together to achieve standards of inclusion in the workplace by tailoring digital solutions to make DOR’s communications as inclusive and collaborative as possible.
“We rely on NWN Carousel for the network connectivity needed to manage the backend processing of our data from virtually anywhere we are working.”
Abigail Mcgahey, Research Analyst
New Balance
Our Solution
Cutting edge networking and security deployed at the TRACK to enable New Balance researchers to conduct analysis remotely or on premise; as well as access to instant stats for coaches, athletes and fans at the TRACK.
Results
The TRACK at New Balance boasts some of the most modern technology in a sports venue. It’s now ready to embrace a smart fan experience, as well as stream live TV broadcasts.
“There were bumps in the road and NWN Carousel was right at our side to mitigate and remove obstacles – seeking whatever solutions were possible to stay the course.”
Karen Jean Pagan
RadNet
Our Solution
RadNet transitioned their disparate voice platforms to a seamless cloud solution with guidance from NWN Carousel Unified Communications & Collaboration experts.
Results
We planned a complex voice migration in concert with RadNet’s clinical operations team to ensure we moved precisely; in addition, implemented EMP for better patient insight and analytics.
“Using Teams as our collaboration tool… when somebody does come into the office and use one of our collaboration rooms, it looks like they’re working from home.”
Matt Parker
MGM Resorts
Our Solution
MGM pivoted to hybrid work with NWN Carousel’s Visual Collaboration & Workspace solutions with a consolidated UC platform and managed services.
Results
Migrated all operations for maintenance, managed services and technical support for 3,000 users to home offices. Support a significantly growing number of Room-as-a-Service solutions throughout MGM locations.
“You need to test your IT response for various types of cyber security incidents. What’s more important, you need to extend that to your whole team.”
Kyle Aumell, Cybersecurity Management
Samaritan
Our Solution
NWN Carousel partnered with Samaritan to help with threat detection and data recovery after a cybersecurity breach. They now are future-ready with proactive vulnerability management with a Managed Detection and Response plan.
Results
Samaritan gained access to critical electronic records with 24/7 proactive monitoring.And better security to prevent future phishing attacks.
“I see NWN Carousel as an extension to our IT staff. I also see them as providing expertise that we don’t have.”
Nicole Raimundo, CIO
Town of Cary
Our Solution
Device-as-a-Service with EMP to fully manage the Town’s fleet of PCs; Unified Communications & Collaboration to upgrade their hybrid work-ready voice system, as well as UC&C and ATS to support smart conference rooms; and ongoing support of a broad portfolio of security.
Results
An upgraded, hybrid work-ready voice system, robust wireless coverage and deployment of IOT devices with connected sensors, meters and analytics to create a smart city of the future.
“It’s been a great 30+ year partnership with NWN Carousel.”
John Nachilly, Enterprise Architect
Eversource
Our Solution
By leveraging NWN Carousel’s outcomes-focused Carrier Services, Eversource consolidated an extremely complex and costly network environment designed to specifically capitalize on redundancy and reduction in carrier costs.
Results
By centralizing SIP traffic that best aligns to the customer’s voice applications, we were able to provide a more resilient architecture that saves substantial costs.
Measuring every customer experience. One survey at a time.
2024 Industry Trends
Our Experts Weigh In
Get the latest on AI in customer care,
UCaaS & CaaS integration, predictive analytics,
Zero Trust security, DIY video & voice-controlled devices!
Trusted. Committed. Recognized.
An employee-first culture recognized for our leadership at work… and in our community.
Latest News
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NWN Carousel Helps Corporations Manage Communications and Connectivity…but it doesn’t have a lot of Hollywood Contacts
Learn More: NWN Carousel Helps Corporations Manage Communications and Connectivity…but it doesn’t have a lot of Hollywood Contacts -
Cisco’s NWN Carousel Partnership Will Migrate Thousands to the Cloud
Learn More: Cisco’s NWN Carousel Partnership Will Migrate Thousands to the Cloud
New Press Releases
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NWN Carousel Named to CRN’s 2024 Tech Elite 250 List
Learn More: NWN Carousel Named to CRN’s 2024 Tech Elite 250 List -
NWN Carousel Offers Cisco Powered Webex Cloud Contact Center Solutions
Learn More: NWN Carousel Offers Cisco Powered Webex Cloud Contact Center Solutions
Recent Blog Posts
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NWN Carousel’s Security Practice: Trusted Advisors in the Modern Work Era
Learn More: NWN Carousel’s Security Practice: Trusted Advisors in the Modern Work Era -
How Artificial Intelligence Can Help 9-1-1 Admins & Dispatchers
Learn More: How Artificial Intelligence Can Help 9-1-1 Admins & Dispatchers