White Paper: Our new white paper, "Demonstrating Courage: Leading Bold Change in Early Care and Education," by NWN Managing Director Dr. Jane Linder, is now available. Download here.
White Paper: "Overcoming the Obstacles to Connected Health and Human Services," by NWN Managing Director Dr. Jane Linder, is now available. Download here.
Success Story: NWN's Smart Goverment Solutions practice was able to help a state director of human services find $15 million dollars! How did this happen? Read here.
Every state and local government faces the same issue: how to weld an aging tangle of processes and systems into a simple, coherent set of services that meet citizens’ needs. Recent technology improvements have made this aspiration both achievable and affordable for governments everywhere. The NWN Corporation Smart Government Solutions group helps customers break down the silos in their systems and business processes. Smart Government Solutions specializes in health and human services, child welfare, K-20 education, and early learning. We help clients across the US to envision what’s now possible, to lay out a realistic roadmap and to put connected government in place.
What benefits can government organizations expect? Our clients are improving productivity by synchronizing their efforts with other departments. They are working smarter by using data about their citizens that their colleagues in other departments have already gathered. They are achieving new levels of performance by redesigning their business processes and making citizen-oriented service metrics visible. Finally, they are uncovering hidden savings by reducing errors, fraud and oversights.
Smart Government Solutions Services Offered
Smart Government Strategy--Today’s public sector leaders have bold visions for connected government; where they often need help is in turning their inspiration into perspiration. The NWN Smart Government Solutions group is expert at helping states, counties and cities plan and manage the transition from silos to synergies. We help independent, isolated operating divisions implement the tools and operating processes that enable them to form a highly effective and coordinated set of organizations.
Hidden Savings--Most state and local government organizations are leaving money on the table. Because their information is trapped in silos, they overlook valuable savings opportunities. Our Smart Government Solutions group helps clients connect the dots in order to optimize federal subsidies, reduce eligibility errors, reduce fraud and abuse, and eliminate ineffective program approaches.
Managing for Results--Government executives with performance on their minds are frequently stymied by their inability to get basic information about where their organizations stand, let alone the rate of improvement. NWN’s Smart Government Solutions group integrates data across agencies—without requiring them to rip out their legacy systems—in order to get them the outcome metrics they need. As a result, these executives make better management decisions, choose more effective programs, manage risk more effectively, and drive the impact that attracted them to public service in the first place.
Connecting Citizens to Services--Oddly, government organizations often struggle to give needy citizens the help they deserve. Bureaucratic, siloed eligibility and referral processes frequently present insurmountable barriers. Our Smart Government Solutions group helps agencies implement easy-to-use web applications so community organizations and citizens themselves can readily apply for benefits. Agencies save money by moving toward self-service intake processes as well as improving performance through strong data validation.
Citizen-Centered Case Collaboration--Health and human service agencies have been talking about “no wrong door” for years. The “walk” has finally caught up with the “talk.” Several high-quality, flexible web-ready tools are now available to help agencies coordinate their cases. Leading agencies are going further. They are extending these capabilities to community organizations to welcome citizens wherever they are. NWN’s Smart Government Solutions group works with clients to lay plans to integrate services, to choose the right tool set and to configure and implement it. We also roll up our sleeves to help your staff lead the change effort to make integrated citizen services pay off.
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